This policy forms part of the Fractals Terms of Service.
Plans and pricing
Fractals offers three paid plans: Foundation, Professional and Advanced. Current prices and features for each plan are shown on our pricing page. All prices are in US dollars (USD) and exclude VAT and other sales taxes, which are calculated and added at checkout based on your location. UK customers are charged UK VAT.
Free trial
Your first subscription starts with a 7-day free trial of the plan you choose (Foundation, Professional or Advanced).
- You add a card to start. You enter a payment card at checkout. Nothing is charged that day.
- We remind you. We email you at least 2 days before your trial ends, showing the date and the amount you'll be charged.
- Cancel any time during the trial and you pay nothing. Cancel from Settings → Subscription before the trial ends and you won't be charged. You keep access until the trial end date.
- If you don't cancel, your subscription starts automatically when the trial ends and your card is charged the price of your plan for the billing period you chose (monthly or annual), less any discount code you applied.
- Switching plans during the trial changes the plan you'll be charged for. The trial end date doesn't change.
- If your card is removed before the trial ends, the subscription is cancelled rather than charged.
- One free trial per person and per payment card. If you've had a trial before, a new subscription is charged straight away.
Discount codes
You can apply a discount code from a link, in the app, or on the checkout page. Unless a code's terms say otherwise, a percentage discount is applied to your first payment after the trial (for example, 10% off $59.99 means your first payment is $53.99). Some codes apply to more than one payment; the checkout page and your receipt show exactly what was applied. Codes can't be exchanged for cash, can't be combined, and can't be added after a payment has been taken.
Billing and renewal
- Subscriptions are billed in advance, monthly or annually, starting on the day your paid plan begins.
- Your subscription renews automatically at the end of each billing period until you cancel.
- We'll email you a reminder at least 7 days before an annual plan renews.
- Payments are processed securely by Stripe. Receipts are emailed to you, and every invoice is available under Settings → Subscription → Manage billing.
Upgrades and downgrades
- Upgrades take effect immediately. You'll be charged the pro-rated difference for the rest of your current billing period.
- Downgrades, and switches from yearly to monthly billing, take effect at the start of your next billing period. If you have more than the lower plan includes (for example, more accounts), the extra items are hidden until you upgrade again, and you choose which ones stay. Nothing is deleted.
Cancelling
You can cancel any time from Settings → Subscription → Manage billing, in a few clicks and without contacting us. Cancellation stops future renewals. You keep your paid plan until the end of the current billing period. After that you'll be asked to choose a plan before you can keep using Fractals. Your data is kept, and you can download it from Settings → Your data at any time.
Refunds
- Your 14-day right to cancel (UK consumers): under the Consumer Contracts Regulations 2013 you can cancel within 14 days of starting your subscription (the day you start your free trial). If you cancel during the trial, you pay nothing. If you've been charged when your trial ended and you cancel within 7 days of that first payment, we'll refund it in full.
- Monthly plans: apart from the above, payments are non-refundable, except as set out below.
- Annual plans: if you cancel within 14 days of your first annual payment, or of an annual renewal, we'll give you a full refund. After 14 days, annual payments are non-refundable.
- Service problems: if a serious fault on our side means you couldn't use a core feature of your plan for an extended period, contact us and we'll offer a fair credit or pro-rata refund.
- Removed features or price increases: if we remove a core feature of your plan, you may cancel and receive a pro-rata refund of any prepaid unused period. Price increases never apply mid-period and we'll give 30 days' notice.
- Account terminated for breach: no refund is due if we close your account because you breached our Terms or Acceptable Use Policy.
- Consumer rights: nothing in this policy limits any refund or remedy you are entitled to under consumer law, including the Consumer Rights Act 2015 (for example, if the Service isn't provided with reasonable care and skill) or the consumer law of the country where you live.
To request a refund, email support@fractalsjournal.xyz from your account email with your invoice number. Approved refunds go back to the original payment method within 5–10 working days.
Failed payments
If a payment fails, we'll retry it automatically over the following two weeks and email you to update your card. While we retry, you keep your plan. If payment still fails after the last attempt, your subscription ends and you'll be asked to choose a plan; your data is kept.
Chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve it faster. We may suspend accounts while a chargeback is open.
Contact
Billing questions: support@fractalsjournal.xyz